Warehouse Logistics

DC Dental uses the latest warehouse and distribution technologies and innovative systems for the most efficient order fulfillment in the dental industry.



What sets DC Dental apart from the competition is the way they interact with their customers. Dentists can place orders in various ways - in person, over the phone, via email or online. However, when the order is placed, it comes into the inside sales group.

Once reviewed and approved by the inside sales group, the order is marked as pending fulfillment within the system and is ready for the warehouse to begin processing. The majority of orders are filled from the warehouse in Baltimore, MD.

The Warehouse Management System first separates case picks from overpack picks. When a dentist orders a full case of product, it is filled from another zone within the warehouse - the case is picked, a label is applied and it is shipped.

The rest of the order must be overpacked in corrugated boxes. The box size required for the order is determined (small, medium or large), and depending on the order size, will split one order into multiple boxes when needed. The Warehouse Management System then passes the box information to the inventory management system for fulfillment.



Efficiencies

The warehouse picks an average 2,500 lines per day to fill roughly 480 orders.

Orders placed before 4:00 pm EST ship out the same day, furthering our commitment to our customers with even faster delivery.

Fast & Accurate Orders

Using light directed technology for picking and putting activities in addition to a scan verification step has greatly increased pick accuracy. The combination of these measures has created a strong image for DC Dental in the marketplace as a supplier that provides quick and accurate orders.

In addition, DC Dental installed cameras above each put station so that every single item put into a customer order is recorded. Cameras were also installed above the shipping stations, so each package is captured just prior to being sealed along with the shipping labels being applied. This provides great control and insight into the picking and shipping process.

Filling Orders

All items required for fulfilling orders are stored in 3 pick zones that manages over 20,000 SKUs.

With this process of having 3 pick zones, it keeps the warehouse running at the utmost efficiency. When all of the orders in the batch are completed, the picker moves the batch cart to a waiting area. The order operator retrieves and delivers the batch cart of completed orders to shipping.

Orders are picked directly into boxes to eliminate the task of repacking. At shipping, the original pick label is scanned and an invoice is generated if required by the customer. Shipment tracking information is automatically sent back to NetSuite for reference.

Project Implementation

Our innovate material handling strategy has influenced our reputation in the industry as a reliable, fast, customer centric dental supplier and has helped us obtain the rights to represent additional partners and product lines.